The likely reason clients or employees disappear from Access Care Compliance is due to the integration design with Access People Planner. Once a person is terminated in Access People Planner, they will be removed from Access Care Compliance. This is how integration is designed to work.
Why it happens
Once someone is terminated in Access People Planner, their record is automatically archived on the termination date in Access Care Compliance.
Their record is no longer visible, but it’s not deleted, it’s just hidden.
This process is fully automated and powered by Datahub, which keeps both systems in sync.
Behind the scenes
Integration between the two products allows the heavy lifting to be done for you:
Terminate a record in Access People Planner - It’s archived in Access Care Compliance.
Reinstate the same record in Access People Planner → It’s restored in Access Care Compliance.
You don’t need to manually update both systems. As long as Access People Planner is up to date, Access Care Compliance will follow.
Reinstate a client or employee
If someone disappeared from Access Care Compliance, but needs to return:
Check they’re marked as terminated in Access People Planner.
Change their status back to active in Access People Planner.
Wait for the sync.
The record should now be visible in Access Care Compliance.