Welcome to the Access Care Compliance (ACC) Mobile App with Incident v3 Reporting. This mobile-first solution empowers care providers to complete and submit incident reports directly from iOS and Android mobile devices, eliminating the need to return to a desktop computer.

Get the app today on Google Play or Apple

Key Benefits:

iOS Devices:

iOS 15.0 or later

Compatible with iPhone

Minimum 100MB of available storage

Android Devices:

Android 8.0 or later

Minimum 100MB of available storage

Active internet connection for authentication and syncing

Installation

iOS Installation:

Android Installation:

Sign In

ACC Mobile uses Single Sign-On (SSO) authentication through your organisation's Access Identity Provider. This means you'll use the same credentials as your desktop ACC account.

Multi-Organisation Users: If your account belongs to multiple organizations, you'll be prompted to select which organisation to access upon login. You can only access incident reporting in organisations where you have Incident v3 permissions enabled.

No Permissions: Users without any Incident v3 permissions will see a message indicating they don't have access to create or view incidents in the mobile app.

Permission-Based Features: The features available to you depend on your specific permissions on the web:

Important: If you don't have ACC credentials, contact your organisation's system administrator to request access.

Dashboard Overview

The Dashboard is your home screen in ACC Mobile. It provides quick access to create new incidents and view saved drafts.

Dashboard Options:

Step 1: Initiate New Incident

From the Dashboard, tap the "Create New Incident" button

The New Incident screen will display with location and person selection

Step 2: Select Location and Primary Person

Select Location: Choose the care home or facility where the incident occurred

Primary Person Involved: Select the main person involved in the incident

Step 3: Complete Incident Reporting Sections

Once you've tapped "Add Incident", you'll see the incident progress tracker showing 0/6 Complete. The incident report consists of six main sections:

Each section must be completed to submit the incident. The progress indicator at the top of the screen shows your completion status.

Each section captures fundamental information about when and where the incident occurred and reflects the web version of the Incident Reporting form.

Tap "Save and Continue" to proceed to the next section.

Best Practice: Include specific details such as time, location, sequence of events, and immediate actions taken, people involved. Be objective and factual in your description.

Managing Draft Incidents

ACC Mobile automatically saves your progress as you complete each section. Draft incidents are stored locally and can be accessed anytime from the Dashboard.

Accessing Draft Incidents:

Draft Incident Options:

Important: Drafts are stored locally on your device. If you uninstall the app or clear app data, your drafts will be lost. Complete and submit incidents promptly to ensure they're saved to the central system.

Comments allow you to add supplementary information, notes, or follow-up details to an incident report.

You can add multiple comments to track the ongoing status, actions taken, or additional observations related to the incident.

The Related Incidents feature allows you to Find incidents that are linked by person.

This feature is particularly useful for tracking patterns, recurring issues, or multi-stage incidents that span multiple reports.

Draft incidents can be deleted if they were created in error.

Deletion is permanent and cannot be undone. Only delete incidents that were created in error. Once an incident is submitted to the system, deletion options may be restricted.