Access Care Compliance doesn't control reply or acknowledgment emails from CQC. If you're missing an acknowledgment, it's best to contact CQC directly to confirm they received your notification.
However, you can first check your settings to make sure they are set to be released.
Check email settings
Some override settings in the Email Configuration section can prevent notifications from being sent and held back. To check settings follow the steps below;
Log in to Access Care Compliance.
From the left menu, click Admin.
Under Email Configuration, click the Email Configuration link.
The top section of the screen will display the hold status and any overriding email addresses that may be affecting delivery.
For messages to be leaving the system the settings should read:
Hold Status: Release
Top level overriding email address: Blank
BCC email address: Blank
Update settings
To amend the settings follow these steps.
Click the Edit icon on the right side.
Click Hold Status and select Release from the drop-down.
Use the radio buttons to select Release from now or Release all previous emails.
Remove email addresses from the Top Level Email Address field.
Remove email addresses from the BCC Email Address field.
Click Save.
Manually send emails
If an overriding email address or hold status was previously set, and you've chosen the Release from now option, you can manually send previously held notification messages.
From the left menu, click Admin.
In the Email Configuration section, click Email Audit History.
Locate the message.
Click Send.