If you're having issues logging in, there's a few things you can check through.
Site URL
Ensure the site URL is correct. It should follow this format: yourcompanyname.accgroup#.accesscarecompliance.com
Login credentials
First, double-check you've entered your credentials correctly. If you've forgotten your username or password, follow these steps to reset them.
📌 Note: If you've not been given any login credentials, contact your system administrator.
Forgotten username
Click Forgot Username.
Enter your email address, and click Get Username.
You'll receive an email to reset your username.
Forgotten password
Click Forgot Password.
Click Email.
You'll receive an email to reset your password.
Duplicate accounts
If an employee has multiple records in the system, it can cause login issues. Check for a duplicate account and mark any duplicates as a leaver.
Check for duplicate accounts
From the menu on the left, click People.
Click Employees.
Locate the user and check for a duplicate account in the list.
Mark duplicate account as a leaver
Click Employee Status.
Click the New Status drop-down and select Left.
Scroll down and click Save Status.
Clear your browser cache
If you've confirmed your login credentials are correct but the site isn't loading properly, clearing your browser cache may help.
Use the link appropriate for your browser.
Clear cache in Google Chrome.
Clear cache in Microsoft Edge.
Pop-up blockers
If you're using Google Chrome, pop-up blockers may be preventing access to the website. To resolve this, add the Access Care Compliance site URL to your whitelist.
Check user permissions
When setting up a user, their profile must be fully complete. An incomplete profile prevents successful logins and may experience an error of 'No Access' when logging in.
As an admin, follow these steps to check and complete a user's profile.
From the left-hand menu, click People.
Click Employees.
Find and select the required employee.
Under the each tab, check the sections below:
Area to check | Tab name | Action |
Grade | Employee Info | Assign a grade, to determine which audits are visible to the user. |
Employee Info | Enter a unique email address. | |
Employee Identifier | Employee Info | Each employee needs an unique number. |
Locations | Locations | Assign at least one location to the user. |
Roles | Roles & Permissions | Assign a role, so resources can be managed by the user. |
Status | Employee Status | The employee needs an active status. |