Issues logging in to the Access Care Compliance product via Access Evo can stem from various factors, such as incorrect URLs or user setup. Follow the steps below to pinpoint and resolve your problem:
Site URL
Check that the site that you're trying to log into is correct. The URL is https://go.accessacloud.com/
Missing icon from the Access button
When Access Evo links to a product, the linking data needs to be correct, normally this will be either the Username or email depending on how you're accessing the product. Follow the steps to learn how to do this:
Check the work email
The affected user needs to have matching email addresses on their Access Evo and Access Care Compliance accounts.
In Access Care Compliance, from the lefthand menu, click People.
Click Employees then find the user.
After selecting them, scroll down the page until you can see the email.
If the email address doesn't match the one in Access Evo, then correct it.
Click Save.
Check username
The affected user needs to have matching Username on their Access Evo and Access Care Compliance accounts.
In Access Care Compliance, from the lefthand menu, click People.
Click Employees then find the user.
After selecting them, click the User tab.
If the Username doesn't match the one in Access Evo, then correct it.
Click Save.
When you have made these changes, you may need to refresh the connection by removing the role within Access Evo and then re-adding it. Follow these steps on how to do this:
Log in to Access Evo then click the Members icon
Search for the user then click the three dots.
Click Manage roles.
Change the permission to No Access then click Save Changes.
Click Manage roles.
Change the permission to User then click Save Changes.
Permissions
When a user is set up within Access Care Compliance, the profile needs to be completed. If the account creator misses any part of this process, the user will not be able to log in. An administrator would need to follow these steps:
From the left-hand menu, click People.
Click Employees.
Find and select the required employee.
Under the each tab, check the sections below:
Area to check | Tab name | Action |
Grade | Employee Info | To set which audits are available, you need to assign a grade. |
Employee Info | Enter a unique email address. | |
Employee Identifier | Employee Info | Each employee needs a unique number. |
Locations | Locations | Add at least one location to the user. |
Roles | Roles & Permissions | To manage access to resources, assign a role. |
Status | Employee Status | The employee needs to have an active status. |
Clear browser cache
If you've confirmed the correct login credentials, but the site isn't progressing past the loading screen, you may have to clear your browser cache. You can find instructions on how to do this by following the links: