Before a user can log in to the mobile app, two things must be in place:
Mobile App access is enabled in their employee profile.
A valid email address is saved in their employee profile.
If either of these is missing, the user will see the message:
You do not have access to the mobile app.
Enable App access
Follow the steps below to grant access.
✅ Step 1: Enable Mobile App Access
From the left menu, click People.
Click Employees.
Find and click the employee’s profile.
Go to the Employee Info tab.
Toggle Mobile App Access to On.
Click Save.
✅ Step 2: Add a Valid Email Address
In the same Employee Info tab, scroll to the Email Address field.
Enter a valid email address.
Click Save.
Login into the App
✅Step one: Download the App
Install the Access Care Compliance app from the App Store (iOS) or Play Store (Android).
✅Step two: Initial login
Open the app and enter the following details:
Client ID: Found at the bottom left of the screen when logging into the Care Compliance website.
Username: Your email address or username.
Password: Your Care Compliance password.
Click Login.
✅Step three: Second Login Screen
If your organisation also uses Access Evo, a second login screen will appear. This step is required to verify your permission levels across integrated systems. Simply enter your Access Evo credentials to proceed.