The audit percentage score is calculated by comparing the number of compliant answers to the total available score for the audit. For example, if 5 out of 10 questions are marked as compliant, the score will show approximately 50%. Keep in mind that this percentage can be affected by answers marked as N/A or by questions that don’t have scoring set up correctly.
Find out more about setting up audit score thresholds.
Why audit score might look incorrect
If your audit shows a score that doesn’t seem right such as a higher score than the total possible it could be due to scoring thresholds being changed while the audit was in progress.
How a mismatch happens
When an audit starts, it locks in the scoring structure, for example: each question is worth 10 points.
If you later change those values, for example: reduce each question to 5 points, the audit will still be scored against the new thresholds, causing mismatches.
Example
Audit starts with 10 questions worth 10 points each (100 total).
While it's in progress, the scoring is changed to 5 points per question (50 total).
When completed, the audit might score 100 out of 50, causing confusion.
Best Practice
Avoid changing scoring settings for audits that are already in progress.
Complete or archive active audits before editing scoring parameters.