You can now view your Access Care Compliance data in Access Analytics, giving you quick access to the data you need through dashboards and insights.

To help you navigate, we’ve put together a list of all the dashboards you can see, along with descriptions of the insights in each one. Simply scroll to the dashboard you need.

Audits dashboard

Insight name	Description	Additional information
Audits Completed Last Month	Total number of audits completed last month visually compared with previous months.	Includes both scheduled and ad hoc audits submitted.
Audits Not Completed Last month	Total number of audits not completed last month visually compared with previous months.	Includes scheduled audits.
Planned Scheduled Audits	Scheduled audits by month.	Drill down by status, audit type, and location.
Planned Scheduled Audits by Status	Scheduled audits by month by status.	Drill down by audit type and location.
Scheduled Audits by Audit type	Scheduled audits by month by audit type.	Drill down by status and location.
Completed Audits	Completed scheduled audits by month.	Drill down by audit type and location.
Completed Audits by Outcome	Completed scheduled audits by month by outcome (rating).	Drill down by audit type and location.
Scheduled vs Ad hoc Audits completed	% of audits completed that were ad hoc.	Drill down by audit type, location, and month.
Actions created from Audits	Actions created from Audits by month created.	Drill down by status of audit action.
Audits Status	Number of audits by status.	Drill down by location.
Home Visit Reports by Status	Home visit reports by status and outcome.	Drill down by location and month.
External Reports	Number of external reports submitted by external auditor.	Drill down by location and month.
External Reports by Status	External reports by status.	Drill down by month.
External Reports next review due	Number of external reports by next review month.	Drill down by location and report type.

Incidents dashboard

Insight name	Description	Additional information
Incidents last month	Total number of incidents submitted last month vs visually submitted last 12 months.
External Notifications last month	Total number of external notifications submitted last month vs visually submitted last 12 months.
Incidents by Type (last 12 months)	Incidents submitted in last 12 months by incident type.	Drill down by location.
Incidents by Type by month	Number of incidents submitted by month by incident type.	Drill down by location.
Incidents by Severity by Month	Number of incidents submitted by severity by month.	Drill down by incident type and location.
Incidents by Affected Person	Number of incidents submitted by month by affected person type.	Drill down by incident type, and location.
Incidents by Incident Location Type	Number of incidents submitted by month by incident location type.
Incidents by day of week	Number of incidents submitted by month grouped by day of week of incident occurring.	drill down by incident type and location.
Incidents by hour of day	Number of incidents submitted by month grouped by hour of day of incident occurring.
Incidents by notification type by Month	Number of submitted notifiable incidents by external notification type.	Drill down by incident type, and location.
Incidents by Behaviour by Month	Incidents submitted by behaviour type.	Drill down by severity, and location.
Incidents Behaviour Setting Event by Month	Number of incidents of type behaviour submitted by setting event by month.	Drill down by severity and location.
Incidents Behaviour by Antecedent Event by Month	Number of incidents of type behaviour submitted by antecedent event by month.	Drill down by severity and location.
Incidents Behaviour requiring Restrictions by Month	Number of incidents of type behaviour submitted that require a restriction by type of behaviour by month.	Drill down by restriction details.
Incidents Behaviour by duration	Number of incidents of type behaviour submitted by duration of incident by month.	Drill down by severity, location and duration details.
Incidents Safeguarding by Month	Number of incidents of type safeguarding submitted by type of safeguarding.	Drill down by severity and location.
Incidents Data Breach by Month	Number of incidents of type data breach submitted by type of data breach by month.	Drill down by severity and location.
Incidents Health & Safety by Month	Number of incidents of type health and safety submitted by type of health and safety by month.	Drill down by severity, and location.
Incidents Other	Incidents of type other by sub category.
Actions created from incidents	Number of actions created from incidents submitted by month created by status of action.	Drill down by severity, and location.
Incidents by person created	Number of incidents submitted by person who created incident.	Drill down by location.
Incidents: Top 10 Residents / Supported people	Number of incidents submitted by month by top 10 residents or supported people.	Drill down by Incident type and location.
CQC Notifications	Number of CQC notifications submitted by type of notification.	Drill down by month, and location.
CQC Notifications when submitted	Number of CQC notifications by whether submitted within five days of incident.	Drill down by month, and location.

Actions dashboard

Insight name	Description	Additional information
Actions - Overdue	Total number of actions overdue last month visually compared to months before.
Actions - Completed late	Total number of actions completed late last month visually compared to months before.
Actions by Category	Number of actions created by category of action.	Drill down by status, and location.
Open Actions by Priority	Number of open actions by priority.	Drill down by category and location.
Open actions by Priority by month	Number of open actions by priority of action by month.	Drill down by category and location.
Actions created	Number of actions created by month.
Actions created by month by status	Number of actions created by month by status.	Drill down by category, and location.
Overdue actions	Number of overdue actions grouped by amount overdue.	Drill down by category, and location.
Due actions	Number of Open actions by due date (month).	Drill down by category, location and details.

Feedback dashboard

Insight name	Description	Additional information
Complaints per month	Number of complaints raised last month vs visually raised in previous months.
Compliments per month	Number of compliments raised last month vs visually raised in previous months.
Complaints by Category (last 12 months)	Number of complaints raised by category in last 12 months.
Compliments by Category (last 12 months)	Number of compliments raised by category in last 12 months.
Complaints by Category	Number of complaints raised by category by month.	Drill down by source (person who has complained) and location.
Compliments by Category	Number of compliments raised by category by month.	Drill down by source and location.
Complaints & Compliments by Category (last 12 months)	Comparison of number of complaints and compliments by category.
Complaints by Status	Number of complaints by month by status of complaint.	Drill down by location.
Complaints: Actions	Number of actions created from complaints by status (open or closed).

Mock inspections dashboard

Insight name	Description	Additional information
Mock Inspection ratings	Mock inspection ratings by location.
Last Mock Inspection ratings by location	Last mock inspection ratings by location.
Key Question ratings by location	Key question ratings by location.
Last Key Question ratings	Key question ratings by each key question.
Last Quality Statement ratings	Quality statements by assurance level.
Quality Statement ratings	Quality statement assurance levels.
Non Compliant Evidence Statements	% of evidence statements that are compliant or non compliant for each key question.
Last 5 Mock Inspection Ratings	Ratings for the last five submitted mock inspections.

Advanced add-on pack

The following dashboards are available if you purchase the advanced add-on pack.

KPI dashboard

Insight name	Description	Additional information
Quality Statement Rating Increased	Showing number of quality statement ratings that have improved from last submitted vs the previous submitted.
Quality Statement Rating No Changes	Showing number of quality statement ratings that have remained unchanged from last submitted vs previous submitted.
Quality Statement Rating Declined	Showing number of quality statement ratings that have declined from last submitted vs previous submitted.
Mock Inspection - Quality Statement Rating changes - Details	Changes to quality statement ratings from last rating to previous.
Top 5 - Action Categories	Top five action categories that have the most actions created.	Drill down by status, month by status, and location.
Top 5 - Residents vs Incidents	Top five resident person affected by number of incidents submitted.	Drill down by incident details.
Top 5 - Staff vs Incidents	Top five staff person affected by number of incidents submitted.	Drill down by incident details.
Residents with highest number of near misses (Top 20)	Top 20 residents with highest number of near misses.
Employee Audit Coverage	Coverage of staff audited in past 12 months (audited and not audited).	Drill down to details.
Residents Audit Coverage	Coverage of residents audited in past 12 months (audited and not audited).	Drill down to details.
Age of closed actions	Number of closed actions grouped by age of action when closed.	Drill down by category and location.

Risks dashboard

Insight name	Description	Additional information
Risk Factor - Complaints RAG	% Increase of complaints by month.	% increase of complaints by month. RAG - Red if increased by 50% or more, Amber if increased 25-49%, Green if 24% or below.
Risk Factor - Compliments RAG	% decrease of compliments by month.	% comparison of compliments by month. RAG - Red if less 50% decrease from previous month, Amber is 51-75% decrease, Green is 76% or greater decrease.
Risk Factor - overdue actions RAG	% increase of overdue actions by month.	% increase of actions overdue by month. RAG - Red if increased, Amber if reduced by less than 25%, Green if reduced by more than 25%.
Risk Factor - completed scheduled audits RAG	% completed scheduled audits by month.	RAG - Red if less than 85% of scheduled audits are completed, Amber if 85-94% of scheduled audits are completed, Green if 95% or more scheduled audits are completed.
Risk Factor - audits reporting 'Requires Improvement / Inadequate' against 12 month average	number of audits reporting Requires Improvement or Inadequate by month, and 12 month average of audits reporting Requires improvement or Inadequate.
Risk Factor - variance in Ad hoc Audits completed	% change in ad hoc audits completed compared to the 12 month average.

Regional summary dashboard

Insight name	Description	Additional information
Incidents by Category by Region	Incidents by category by region.	Drill down by month and by sub-category.
Incidents by Severity by Region	Incidents by severity by region.	Drill down by month and by category.
Incidents by Notification Type by Region	Incidents notifiable by external notification type by region.	Drill down to incident type.
Number of Actions by Region	Actions raised by region.	Drill down to priority and location.
Complaints by Region	Complaints by region.	Drill down by category and location.
Compliments by Region	Compliments by region.	Drill down by category and location.
Mock Inspection Ratings by Region	Overall last submitted mock inspection ratings by region.
Mock Inspection Key Question Rations by Region	Last submitted key question ratings by region.
Completed Audits by Region	Completed scheduled audits by month by region.	Drill down by outcome and audit type.

Dashboards and insights available in Access Analytics