The connectors are organised into capability areas — each one covers a specific part of Care Compliance. Here's a plain-English summary of what each area lets you do.

Look up who is being cared for, where, and get a full picture of everything linked to them in Care Compliance.

Get a list of all service users across one or more homes — including name, room number, date they began using the service, date of birth, and whether they're archived.

Retrieve the full consolidated profile for a single service user: their risk score, linked complaints, compliments, audits, incidents, actions, and staff involvement — all in one call.

Page through a specific category of records linked to a service user — complaints, compliments, audits, incidents, actions, or a merged recent-activity feed — with sorting and pagination controls.

Resolve the homes and services the current user can access. This is the starting point for most other queries — home IDs are required by actions, audits, incidents, complaints, and service-user endpoints.

Returns all active homes the caller has permission to see, including location type, address, region, CQC location ID, the home manager (name and email) and the area manager (name) for each. Optionally includes head offices.

Returns every active care home or service the current user has access to. Each home record includes:

Optional: include head offices alongside operational homes. The list is derived entirely from your identity — no user parameter needed.

Look up employees at a given home — useful for assigning actions or identifying responsible individuals.

Returns all employees whose home is the specified location, including their ID, name, and email. Use the returned ID to assign an action owner when creating or updating actions.

Read, create, and manage the action plan — the to-do list that drives remediation and improvement across homes. Actions can be raised manually or automatically when systemic non-compliance is detected.

Get a pre-aggregated snapshot of the action plan across all accessible homes (fixed 7-day window, no parameters): total open, overdue, high priority, and no update in the last 7 days.

Retrieve a filtered, paginated list of actions. Filter by status, priority, category, assigned employee, owner, CQC breach flag, origin, date range, KLOE section, and more. Ideal for detailed action-plan views or targeted reporting.

Fetch all available action categories for the tenant — needed to supply a valid category when creating a new action.

Retrieve the full audit trail of changes made to a specific action over time — who changed what and when.

Raise a new remedial action in Care Compliance for a given home, with a title, description, category, due date, and optionally an assigned employee and owner.

Mark one or more actions as flagged — used to highlight stale or at-risk items that need attention.

Retrieve actions that are overdue or due today, with stale-flagging applied server-side. Also get the recipient groups who should receive digest notifications about due actions (read only, flags nothing), or escalation alerts for stale ones (flags stale actions).

Analyse audit data across the homes you area-manage (at least 2) to identify recurring patterns of non-compliance for a category, and optionally auto-create a remedial action per affected home (owners get the standard new-action email). Duplicate open actions are excluded, but do not blindly retry. Returns patterns, affected homes, area manager notifications, and created action IDs.

Access audit results, compliance ratings, and trends across your services. Supports both detailed drill-down and high-level RAG (Red/Amber/Green) reporting.

Get all completed audits rated as non-compliant (or a custom rating) within the last N days, scoped to accessible homes. Each result includes audit type, home, completion date, and rating.

Retrieve all audits over a configurable look-back period (default 90 days) for trend and recurring-theme analysis. Optionally filter by audit type. Includes the tenant's custom rating definitions.

Fetch full details for a batch of up to 50 audit instances in a single call — useful when you need question-level detail after identifying audits of interest from a summary query.

See all overdue open actions that came from audits, grouped by audit — useful for chasing remediation that was raised following an audit finding.

A pre-aggregated snapshot of audit activity for the last 7 days across all accessible homes — scheduled, completed, in progress, not started, overdue, red and amber totals — without needing to pull and process individual audit records.

Get Red/Amber/Green compliance ratings across all services for three monthly periods (all three required), enabling trend comparison over time. Includes submission percentages per month, the configured thresholds, and a rating and trend (improving / declining / stable) per service.

See which audits are coming up or already overdue, broken down by service — useful for proactive scheduling and chasing outstanding audit completion.

Surface every audit question answered non-compliantly in the last 30 days across your homes, grouped by question and audit type (not ranked or limited to ten) — a quick way to identify the biggest recurring compliance gaps without manual analysis.

Read and summarise incidents recorded in Care Compliance. Incidents are fully customisable in structure, so the connector works across different incident types configured by your organisation.

Retrieve a paginated list of incident records across all accessible homes. Each record includes the home, primary person involved, incident type, status, severity, dates (created, incident, submitted), and notification count.

Get a pre-aggregated incident summary for the last 7 days across all accessible homes (no parameters): total incidents, counts by severity (High, Medium, Low), and incidents overdue for review (not closed after 48 hours, any age). Preferred over fetching all instances for weekly reporting.

Access the full complaints and compliments register — from high-level overviews to individual case detail and comment threads.

Get a summary of all complaints and compliments across accessible homes: total counts, whether results were capped at 500, and the item lists with status, severity, and workflow colour for each. Good for weekly reporting and identifying overdue items (28 or more days since receipt, not Submitted or Investigation closed).

Query the complaints dashboard with rich filters: by home, service user, period, severity, status, assigned handler, reason, cause, type, and custom date range. Filter to complaints only, compliments only, or both together.

Retrieve the full record for one complaint or compliment: who raised it, the service user and home it relates to, the narrative (details, actions already taken, outcome), severity, status, and deadline.

Read the full comment history on a specific complaint — useful for understanding the investigation timeline and what has been communicated.

Fetch the reference data needed to interpret complaint records — person types, nature of complaint, severity levels, how received, workflow states, and popup alerts used across the complaints module.

A pre-aggregated snapshot of the last 7 days across all accessible homes (no parameters) — new complaints, resolved, overdue for response (28+ days), and compliments received — without needing to process individual records.

Access survey distribution data and submitted responses from Care Compliance's survey module — useful for building reminder workflows or analysing feedback at scale.

Find all survey distributions ending in exactly N days (default 3) and return everyone who hasn't yet completed — with their name, email, location, role, and a unique token. Everything needed to send a reminder email. Does not send the email itself.

Retrieve the full submitted answers for multiple responses to a survey distribution in one call. Returns the raw answer JSON paired with the question template JSON, plus the respondent's name, location, and completion date — parse both together to produce readable question/answer pairs.